My Mantra Active recognises the importance of safeguarding your information. This Privacy Statement therefore sets out how we use your information and the steps we take to ensure your privacy remains protected.
My Mantra Active, is an online only active and lifestyle wear brand. Our company is registered at 6 north holme court, NN3 8UX, Northampton, UK.
This Privacy Statement applies to personal information from from individuals in the European Union (under GDPR regulation) and all other global customers collected, processed, disclosed and stored (collectively “used”) by My Mantra Active.
If you have any queries or requests regarding this Statement or our use of your personal information, do not hesitate to contact us using the details set out below.
SECTION 2 — HOW DO WE COLLECT YOUR INFORMATION?
As you interact with us, we will collect your information in several ways. Often you will provide this information directly to us, but in other cases it might be collected automatically through technical means such as Cookies.
If you contact us through our website, by email, by social media or purchase items from our store, we will collect the following information in order to provide the contract to you and respond to any queries:
We collect the following information about you automatically, through technical means such as Cookies, when you browse our store:
See section 7 below for more details.
SECTION 3 – WHAT DO WE DO WITH YOUR INFORMATION?
We will use the information we collect about you in a variety of ways. For example, we will use it to fulfil your orders, to analyse and improve how our business and websites work, and, where we have your consent, to provide you marketing updates. We will never sell your information to any third party, and we only use your information when we have a lawful basis for doing so.
To fulfil our obligations to you or enable us to enter a contract:
Where we have your consent:
Where we have a legal obligation to do so:
Where we have a legitimate interest in using your information (and this information is not overridden by your own rights as an individual:
You can find out more about how My Mantra Active interests are balanced with your own rights and interests by getting in contact with us using the details set out below.
SECTION 4 – HOW WILL YOUR INFORMATION BE SHARED?
We will share the information we collect about you with our service providers to the extent necessary for purposes outlined above. We may disclose your personal information if required to do so by law or if you violate our Terms of Service.
Sharing your information with Shopify:
Sharing your information with other third parties:
Where My Mantra Active uses third party service providers, we may disclose to them your personal information – but they will only use your information to the extent necessary to allow them to perform the services on our behalf.
Frank Body will share your information with the following categories of service providers:
Other circumstances in which we may share your information:
My Mantra Active takes steps to ensure that the third parties we engage to provide services to us on our behalf use your data in accordance with this Statement.
Such third parties may be located outside the European Economic Area (“EEA”) and to the extent that this is the case, the following Section 5 will apply.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Statement or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – SECURITY
To protect your personal information, we take put in place appropriate technological and organisational measures and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – COOKIES
SECTION 7 – AUTOMATED DECISION-MAKING
We do not undertake an automated decision making.
SECTION 8 – DATA RETENTION
My Mantra Active will keep your information only for as long as is reasonably necessary for the purposes set out in this Statement and to fulfil our legal obligations. Where you are a customer this is usually at least for as long as you remain a customer, to be able meet our legal and contractual obligations to you, and if necessary, to resolve any disputes.
We only retain your information for as long as is necessary for us to use your information as described above or to comply with our legal obligations. However, please be advised that we may retain some of your information after you cease to use our services, for instance if this is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.
When determining the relevant retention periods, we will take into account factors including:
Otherwise, we securely erase your information once this is no longer needed.
For further information on how long your information shall be retained by My Mantra Active, please get in touch with us using the details set out below.
SECTION 10 – YOUR RIGHTS
Subject to certain conditions, you will, by law, be able to exercise certain rights in respect of your information. Further information about your rights can be obtained from your national data protection authority – which in the UK is the Information Commisioner’s Office. You can exercise these rights by contacting us using the details set out below. In almost all circumstances these rights will be free to exercise, although if requests are made on a repeated or manifestly unfounded basis we may charge a reasonable administrative fee.
The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Statement.
The right of access. You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Statement).
The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by getting in contact with us.
The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information that we hold.
The right to object to processing. You have the right to object to certain types of processing, and you can exercise this right by contacting us using the details set out below.
The right to restrict processing. You have right to ‘block’ or supress further use of your information. When processing is restricted, we can still store your information, but will not use it further.
The right to data portability. You have rights to obtain and reuse your information for your own purposes across different services. If this right is applicable, we will provide you with an accessible copy of your information so that you can use a similar service elsewhere.
The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with your national data protection regulator.
The right to withdraw consent. If we rely on your consent as our lawful basis for processing your information, you may withdraw your consent at any time. However, doing so will not make unlawful the actions we have taken with your personal data while we had your active consent. You can withdraw your consent to the processing of your information at any time by contacting us using the contact details set out below.
SECTION 11 – CONTACT INFORMATION
If you would like to exercise Your Rights, register a complaint, or simply want more information about this Privacy Statement or how we use your data, please get in touch with us using the details below.
You can email us at
Or you can get in contact by mail at:
My Mantra Active
6 north holme court
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.